Your Privacy Is Our Responsibility
This policy ensures complete transparency about how your personal information is collected, used, and kept secure on the tbaej platform.
This Privacy Policy ("Policy") describes how personal information is collected, processed, stored, and protected for users of the tbaej website and related services ("Platform"). By creating an account on tbaej or using the Platform, you consent to the terms of this Policy.
We believe that user privacy is a fundamental right. That is why we collect only the information that is essential for operating our services and never use your information for the purpose of selling it to third parties.
What Information We Collect
The following types of information are collected as needed to manage accounts and provide services on the tbaej platform:
1.1 Identity and Contact Information
- Full name and date of birth (for age verification)
- Email address
- Mobile phone number
- National ID or passport number (when identity verification is required)
- Residential address
1.2 Financial Information
- Mobile banking account details (bKash, Nagad, Rocket, Upay) — for transaction processing only
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookies and session data
- Platform access times and activity logs
1.4 Gaming Activity Information
- Bet amounts and results history
- Game types and preference details
- Bonus and promotion usage information
- Account balance and transaction summary
Purpose of Data Collection
tbaej uses your information only for the legitimate purposes described below:
2.1 Account Management
Identity and contact information is used to create, verify, and maintain your account. This includes age verification — tbaej provides services only to those aged 21 and above.
2.2 Financial Transaction Processing
Financial information is processed to complete deposit and withdrawal requests and to prevent fraudulent activity. All transactions are secured through SSL encryption.
2.3 Customer Support
The support team has limited access to the necessary account information to resolve your issues and answer your questions. tbaej's support service is available 24/7.
2.4 Security and Fraud Prevention
Technical information is analysed to ensure account security and to detect multiple accounts or suspicious activity.
2.5 Service Improvement
Information is used to generate aggregated and anonymous statistics in order to improve the user experience and enhance platform performance.
2.6 Legal Compliance
tbaej complies with any obligation to retain or disclose information under applicable laws or regulations.
Data Retention and Security
3.1 Retention Period
Your information is retained for as long as your account is active and thereafter for the period required to meet applicable legal obligations. Financial transaction records are generally required to be kept for an extended period.
3.2 Technical Security Measures
tbaej applies industry-standard technical measures to protect your information:
- SSL/TLS encryption for data in transit
- Encryption of stored data
- Regular security audits and vulnerability testing
- Access controls and authentication systems
- Suspicious activity detection systems
3.3 Administrative Security
Only authorised staff have limited access to user information on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular training on data protection.
Sharing Information with Third Parties
tbaej never sells or rents your personal information. Only the necessary information is shared with third parties in the limited circumstances described below:
4.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banking partners to process deposits and withdrawals. These organisations operate under their own privacy policies.
4.2 Technology Service Providers
Limited information may be shared with server operators, analytics providers, and game providers under contractual data protection terms.
4.3 Legal Obligations
It may be necessary to provide information to authorities pursuant to a court order, investigation, or applicable law. In such cases, we disclose only what is legally required.
4.4 Business Transfers
User information may be transferred in the event of a business merger or acquisition. In such cases, users will be notified in advance and the new entity will be bound to maintain the same standard of privacy protection.
Cookies and Tracking Technology
The tbaej platform uses browser cookies and similar technologies. These technologies help deliver an effective service.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, saving form data, and verifying security. Without them, the platform cannot function properly.
5.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and personalised experience.
5.3 Analytics Cookies
Analytics cookies are used to generate anonymous statistics about platform usage. This information is processed in aggregate and does not identify any individual.
5.4 Cookie Controls
Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
Your Rights and Controls
As a user of the tbaej platform, you have the following rights over your own information:
6.1 Right of Access
You may request to know what information we hold about you. Contact us through our support channels and we will provide full details within a reasonable time.
6.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request a correction. Changes relating to identity will require a verification process.
6.3 Right to Request Deletion
You may request deletion of your information after closing your account. However, certain information may need to be retained for a specified period due to legal obligations.
6.4 Right to Opt Out of Marketing Communications
Let our support team know if you wish to stop receiving promotional emails or messages. This will not affect essential service-related communications.
6.5 Right to Lodge a Complaint
If you have any concerns or complaints about the protection of your information, please contact us directly. We are committed to resolving issues appropriately.
Protection of Minors
tbaej strictly prohibits anyone under the age of 21 from using its services. We do not intentionally collect any personal information from minors.
An age verification process is followed at the time of account creation. If it is found that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
International Data Transfers
User information may sometimes be transferred outside Bangladesh when working with technology partners to operate tbaej's services.
For any such transfer, we ensure that the receiving party maintains privacy and security standards equivalent to this Policy. All international transfers are conducted under contractual data protection terms.
Changes to the Policy
tbaej reserves the right to revise this Privacy Policy at any time. Users will be notified of significant changes through the methods described below:
- A clear notice displayed on the platform
- A summary of changes sent to the registered email address
- Updating the "Last Reviewed Date" on this page
Continued use of the platform after any changes will be considered acceptance of the revised policy. If you do not agree to the changes, you may request to close your account.
Data Protection Questions and Complaints
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, our support team is available 24/7 to assist.
After receiving your request, we will make every effort to respond within a reasonable time. Complex requests may require more time, and we will notify you if that is the case.